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Privacy Policy

The Online Privacy Policy has been developed to reaffirm our commitment to protecting the information we collect from users on SanExitoBCN.com. This policy outlines how SanExitoBCN.com handles data that can identify a user, whether it is collected directly from the website or through other means, such as customer service interactions or phone calls.

SanExitoBCN.com contains links to external websites. We recommend that when redirected to external pages, you consult their privacy policies before submitting your personal data.

This Privacy Policy may be subject to modifications. Therefore, we recommend reviewing it periodically.

We collect personal information to facilitate your transfer booking and ensure the best possible service. Additionally, we may use this information to contact you or send you our latest offers and special promotions. While these are the primary reasons we collect personal data, there are other possible uses as well.

1. Information Collection

SanExitoBCN collects personal information capable of identifying users when:

• They register or make a booking on our website.
• They participate in our promotions or contests.
• They contact us via our customer service channels.

We may automatically collect certain data when you visit our platforms, such as your IP address, pages visited, browser type, and information about what elements you interact with on the page. This may also include data about your computer’s operating system, application version, language, device configuration, and other identifying information.

We may obtain personal data from social networks, partners, transport operators, or other third parties. For example:

• We collaborate with affiliate partners who offer our services on other platforms. When you make a booking on one of these platforms, they will send us the relevant information.
• Transport operators providing the services you book through our platforms may send us your information for reasons such as claims, satisfaction reviews, or insurance purposes.
• We may combine this data with other information we have to improve our services, offer related promotions, or run online marketing campaigns.

2. User Consent

By providing your personal data on our platform, you acknowledge and accept our Privacy Policy.

All collected user information is secured through encrypted internet protocols. All personal data collected is stored in the SanExitoBCN.com database.

3. Use of Collected Data

SanExitoBCN uses the information collected for the following general purposes:

• Reservations: To process and manage your bookings and share necessary data with the transport operator providing the service (or other products or services).
• New Products: To inform you about new products and services.
• User Account Management: To update user records and optimize website usability.
• Customer Communication: To respond to user inquiries and communicate with users.
• Marketing Campaigns: To conduct marketing campaigns.
• Customer Feedback: We may use your information to send a short questionnaire about your reservation to help us improve our services.
• User Accounts: You can create user accounts to manage your bookings, access special offers, and customize your preferences.

Access to the collected information is restricted to SanExitoBCN employees and authorized third parties, such as service providers. Unauthorized use of this data will result in legal action by SanExitoBCN.

4. Sharing of Personal Data

We may share your personal data with the following third parties to provide the service booked:

• Transfer Operators: To process bookings, your information will be shared with our transport operators and their collaborators. Only the necessary details for processing your booking (e.g., passenger name, flight number, arrival time, destination, contact details) will be shared. Payment information or sensitive data is never shared.
• Associates and Affiliates: We work with affiliate partners who may offer or advertise our products. When you book through their platform, they will send us some of the personal data you provided.
• Competent Authorities: We may share your personal data with government or investigative authorities if required by law, such as in the case of court orders or criminal investigations.
• Third-Party Service Providers: We may use third-party services for customer support, to send your reservation information to transport operators, or to manage certain website functions and marketing activities. These third parties are not authorized to use your personal data for any other purposes.
• Payment Processing: We may work with third-party service providers to manage payments. If you request a refund, we may share reservation details with the payment provider and relevant financial institutions, including the IP address used during booking, to prevent fraud.

5. Control Over Your Data

Unless otherwise specified by law, the user’s data registered on SanExitoBCN platforms will not be used for purposes not covered by this policy, nor will it be transferred to unauthorized third parties.

The user guarantees the accuracy of the personal data provided. SanExitoBCN is not responsible for incorrect or false data provided by the user.

At any time, users may amend or delete their personal data by sending an email to SanExitoBCN@gmail.com. Certain changes to user profiles may require authentication through email and password.

Users are responsible for keeping their passwords and access credentials secure. We advise against using easily guessable passwords. If you suspect your password has been compromised, please update it immediately.

You may exercise your rights of access, rectification, opposition, or cancellation in accordance with Regulation (EU) 2016/679 of the European Parliament and Council of April 27, 2016.

6. Cookies

SanExitoBCN uses cookies to improve user experience. A cookie is a small amount of data stored on your device, allowing us to recognize you when you return to our site. Please refer to our Cookie Statement for more information.

7. Data Controller

AN EXITO BCN S.L., operating under the trademark SanExitoBCN, is responsible for processing personal data on its platforms. AN EXITO BCN S.L. is a limited liability company governed by Spanish law, based in Badalona, Barcelona, Spain.